System Requirements

How do I test my system prior to the webcast?

To test your system, Click on Login above and enter your email address and password. You will be redirected to your Dashboard. Under Available Courses, click on the name of the webcast you’ve registered for. Once on the webcast page, you should be able to see and hear a test video on the page.

How do I know if I have the bandwidth necessary to view the webcast?

All webcasts will be streamed at 256K. Please test your system using the test link given to you when in your registration email and again by email the day before the webcast to make sure that your computer and your network can handle streaming video at this bandwidth. If you are having trouble with the webcast buffering or not playing, please work with the Administrator of your network for additional help.

I am unable to open the video player or see the streaming video in the player.

Make sure you have the latest Adobe Flash Player, which can be downloaded from  http://get.adobe.com/flashplayer/ .

Try logging out of your account and logging back in and restarting the player.

If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

What do I do if I can’t hear the audio?

Confirm that sound is enabled on your computer.

Try logging out of your account and logging back in and restarting the player.

Test audio from other flash videos at another site like  www.youtube.com .

If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

Why was I able to see the test but have issues with the actual webcast?

The actual webcast will be streamed at the same rate of the test, 256 Kbps. If you were able to see the test but are having trouble viewing the actual webcast, it means that there is something taking up too much bandwidth on your network. Do what you can to reduce any other heavy bandwidth use on your computer and contact the Administrator of your network for additional help.

How do I restart the webcast if I stop or get disconnected?

To connect to the webcast click Login above and enter your email address and password. You will be redirected to your Dashboard.

Under Available Courses, click on the name of the webcast you've registered for to be redirected to the webcast player page.

Who do I contact if I still have questions?

If you still have questions, you can contact the Help Desk by phone at 800-747-1719 or email at  support@bizvision.com . The Help Desk is available to assist you Monday – Friday from 8:00am to 6:00pm CST, excluding holidays. On the day of a webcast, in addition to these hours they will be available by phone at least 60 minutes before and 60 minutes after the webcast.

EMDR